Privacy Policy

Introduction

At ThoroughPro Mansfield Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information except as described here.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, or contact us about our services. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address and details about your concrete project
• Payment information when you hire us for services
• Communications you send to us, including emails and messages
• Photos of your property related to your project

We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages viewed. This helps us improve our website and understand how visitors use it.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide you with estimates and quotes for concrete services
• To schedule and complete your concrete project
• To communicate with you about your project and our services
• To process payments and maintain financial records
• To send you project updates, reminders, and important notices
• To improve our services and customer experience
• To comply with legal obligations and resolve disputes

We do not sell your personal information to third parties. We only share information when necessary to complete your project or as required by law.

Information Sharing

We may share your information with trusted third parties who help us provide our services. This may include:

• Subcontractors or suppliers involved in your project
• Payment processors to handle transactions
• Professional advisors such as lawyers and accountants
• Government agencies when required by law

All third parties are required to keep your information confidential and use it only for the purposes we specify. We do not allow them to use your information for their own marketing purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes physical, electronic, and administrative safeguards appropriate for the type of information we handle.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You share information with us at your own risk.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. This typically includes:

• Customer records for completed projects (7 years for tax and legal purposes)
• Warranty information for the duration of the warranty period
• Financial records as required by law

When we no longer need your information, we securely dispose of it in accordance with our data retention policies.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to correct inaccurate or incomplete information
• Deletion: You can request that we delete your information, subject to legal and contractual obligations
• Marketing: You can opt out of receiving promotional communications from us

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. We do not use cookies to collect personal information without your consent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: